Last weekend, we got started on shopping for the most important furniture item in the nursery: the crib. We knew from the start that we wanted something new, since it seems like cribs are always getting recalled for safety reasons and we didn’t want to end up with a secondhand crib that had some kind of dangerous design flaw. So after browsing around online and looking at the displays at Babies R Us, we decided we liked the following model:
It had a nice classic look to it, it was capable of converting into a toddler bed or a day bed down the road, and it also happened to be one of the least expensive models Babies R Us had available. We were almost sold on it, when Joe managed to find this model on Target’s website:
Since the two cribs looked pretty similar, and they both had a lot of the same features (convertible, no drop-sides, JPMA certified to modern safety standards), it seemed like a no-brainer to go with the less expensive one from Target.
We asked at the Target store closest to us if they stocked it, or if it could be ordered online and picked up at the store, and their answer was no — apparently Target.com will only ship items to your house. The customer service desk at the first store had some kind of printout suggesting that two other stores in the Chicago area might stock it, but this turned out not to be the case, and so we returned home and ordered the crib online.
All this happened on Sunday, so we expected to have to wait at least a week or so before anything arrived. But by Tuesday that same week, a large box had already appeared at our door.
This was a pleasant surprise, even if it was a little off-putting the way they hadn’t even attempted to make the delivery when one of us was home. They just dumped outside, leaving it to get rained on until Joe got home from work and brought it inside. As the picture below shows, the packaging wasn’t in the best of shape:
But the condition of the box didn’t seem too important, and we excitedly unpacked it and brought all of the pieces into the nursery for assembly. It would be so great to finally have the crib put together.
With everything brought into the nursery, we were about to get to work… and then we noticed some damage to the top of the crib.
It was a gaping four-inch crack to the wood that would be facing the inside of the crib. Upon closer inspection, it became clear that the top piece and the side piece weren’t securely fastened together, probably due to whatever damage had caused the crack.
At first, we thought about just leaving it, or trying to repair the damage somehow, but both ideas left a bad taste in our mouths. We’d paid for a brand new crib — if we wanted something that was falling apart in places, we could’ve saved a lot of money and gotten a used one off of Craigslist or something. So we decided to return it.
Unfortunately, we learned that returning damaged merchandise purchased on Target.com is a much greater hassle than we might’ve expected. Even though their website promises “quick, easy returns” using an online form, we found that it wouldn’t accept our order number, so we had to call their 1-800 line. And maybe it’s just because their website is broken or something right now, but I had to sit on hold for a ridiculously long time.
Did you know that Target.com’s hold music is really annoying? It’s just these same three songs repeating in an endless loop:
Now, depending on your taste in music these might not be the worst songs ever. Maybe they’re even kind of catchy. But they only use a one-minute clip from each one, with incredibly bad sound quality, and it’s interrupted every 36 seconds by a recording of a cheerful lady who apologizes for keeping you waiting and assures you that someone will help you very soon. I endured an hour and fifteen minutes of this mind-numbing torture.
But I finally got to talk to a human being, who took down all the information about the order, the nature of the damage, etc. and instructed me to return it to any nearby Target store. (Alternatively we could have tried to ship it back, but this would have taken an extra 2-3 weeks to get the refund, and we’re kind of running out of weeks as it is.)
Unfortunately, the box wouldn’t fit in our car (a Honda Insight), so yesterday we borrowed my dad’s van, loaded the crib up, and brought it back in that. It was actually a bit of a hassle getting the unwieldy item from the van to the store, but a couple of friendly passersby helped out, and we were able to get the whole thing up to the customer service desk. Or rather, to the garbage cans next to the customer service desk:
I’m not sure whether it’s the policy for all returned items, or if this crib just looked to be in particularly bad shape, but the woman at the customer service desk called someone on a walkie-talkie and said, “This needs to go in the trash.”
Anyway, the store gave us the refund on the crib, but not the shipping, which was nearly $30.00. They said we’d have to contact Target.com for that. (Apparently Target and Target.com might as well be two separate companies — who knew?)
So we called Target.com again. The first two or three calls, we only got to talk to “team members” overseas somewhere who could provide no help, not even the minimal task of pulling up our order number on a computer screen. But after calling back this morning and sitting on hold for another 54 minutes, we finally managed to get the shipping refunded.
And that’s the epic story of how we almost got a crib. The good news is that we’ve already successfully obtained a different crib from one of Target’s competitors, and we just need to get it put together at this point. So stay tuned for part two of the crib saga, coming soon to a future blog post.